Return shipping costs are generally the customer's responsibility unless the item is defective, damaged, incorrect, or the return is due to our error.
Restocking Fees:
Commercial customers: 20% of the invoiced product price.
Residential customers: 30% of the invoiced product price.
Additional deductions may apply for missing parts, accessories, damage, or incomplete returns.
Damaged or Incorrect Items:
Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, or incorrect.
Photos or other supporting information may be required.
Non-Returnable Items:
Final sale items, refurbished items, custom or personalized products, hazardous materials, perishable goods, personal care products, and gift cards are not eligible for return.
Refunds:
Approved refunds will be processed within 7–10 business days after the returned item is received and inspected.
Applicable restocking fees, return shipping costs, and missing-part fees may be deducted from the refund.
Refunds will be issued to the original payment method.