Hakka Vertical Charcoal Smoker, Multi-Function 20 Inch Barbecue and Charcoal Smoker Grill Heavy Duty Round BBQ Grill for Outdoor Cooking Camping

Transportation:

1. Package are not shipped on Saturday, Sunday and Holidays.
2. Transit times vary and depend on the carriers, we are not help responsible for delays caused by the carriers.
3. Please allow 5~10 days for delivery. Most areas in the US are within 5 days.
4. Handling times for shipments are 2 business days after payment is received. (Not including weekends)
5. Hakka’s Global Shipping Program (International Shipping)
6. Outside the United States, please click chat to contact us for a quote
7. Shipping outside the U.S. requires additional shipping fees and duties
8. If an item arrives damaged, please contact us within 24 hours for instructions.
9. Customer after-sales contact number：(800) 960-7618

Return：

1. We do our best to ensure you are satisfied with every purchase. However, if any item does not meet your expectations, you may return it to us within 30 days of purchase for a refund or replacement.
2. We offer a 30-day money back guarantee on all of our products. Please note that the warranty period for new units is one year and the warranty period for refurbished units is only three months.
3. Customers may return any unsatisfied merchandise within 30 days of purchase. If you would like to return an item, we recommend that you first contact our customer service team at 510-838-5973 to request a return.
4. Most of our products offer free shipping (individual products will have shipping charges based on size or weight)

CONTACT US

After-sales team contact information:

Return Policy

• If you would like to return or exchange an item for any reason, we are here to help! You can return a product for store credit, another product, or a refund to the original form of payment.
• Please note the following exceptions to our Return and Refund Policy:
• Here are some examples of common exceptions: (Common exception products such as refurbished items do not allow returns)
• Refurbished items are final products and cannot be returned or exchanged.
• Returned items must still have tags attached and be returned in the original product packaging.
• Returned items must show no visible signs of wear or use.

To initiate a return, please review Return Policy

Warranty Service

We offer a 1-year warranty on all our products from the date of purchase.

Warranty coverage includes:

• Repair or replacement of defective parts or products.
• Covers manufacturing defects and malfunctions under normal use.
• Please note: Exclusions may apply to specific warranty terms, please review the detailed warranty terms for more information.

To make a warranty claim or learn more about our Warranty Policy, please contact our customer service team at 800-960-7618 or +1 510-838-5973