We ship from the warehouse or fulfillment location best suited to your order, product availability, and delivery address. Whenever possible, we aim to ship from the closest available location.

Processing time is typically 1–2 business days for in-stock items. Standard delivery may take approximately 2–6 business days. Large equipment, oversized items, and freight shipments may take 10–15 business days or longer depending on the destination and carrier schedule.

Please provide the delivery location type, business name and hours if applicable, unloading access such as a loading dock or forklift, and a reliable phone number for delivery coordination.

Tracking numbers may take 24–48 hours to update after the carrier receives the package. If tracking still does not update after that time, contact our support team.

Please contact the carrier to reschedule delivery, then notify our Customer Service team if additional assistance is needed. For freight deliveries, missed appointments or special handling requests may result in additional carrier fees.

Hakka Brothers offers a 30-day return policy for eligible orders. Please contact us before sending any product back. Returns sent without approval may not be accepted or may experience processing delays.

Non-defective returns may be accepted if the item meets return requirements. A restocking fee may apply, and original shipping charges are generally non-refundable for returns not caused by a product defect or Hakka Brothers error.

Returned items must generally be unused, in original packaging, and include all accessories, manuals, tags, and original components. Items that are used, damaged, incomplete, or not in resalable condition may not qualify.

Once the returned item is received, inspected, and approved, refunds are typically issued to the original payment method within 2–10 business days. Bank or card provider processing times may vary.

Available payment methods are shown at checkout and may include major credit cards, PayPal, Klarna, and other supported payment options depending on availability.

Enter your discount code at checkout before completing payment. Please make sure the code is applied before placing your order.

In most cases, only one discount code can be applied per order unless a promotion clearly states otherwise.

Please check your payment information, billing address, card limit, and bank authorization. You may also try another payment method or contact your card provider.

Product availability is shown on the product page when available. For large orders, commercial projects, or time-sensitive purchases, please contact us to confirm availability before placing your order.

Yes. Hakka Brothers supports commercial kitchen buyers, restaurants, food-service businesses, distributors, and project-based equipment needs. Please contact our team with product names, quantities, and delivery location.

Product specifications are usually listed on the product page. If you need a manual, spec sheet, or additional documentation, please contact Customer Service with the product model.

Replacement parts may be available for selected products. Please provide your order number, product model, serial number if available, and photos of the part needed.

Go to the login page and click “Forgot Password” or “Reset Password.” Follow the instructions sent to your registered email address.

Please confirm that your email address and password are correct. If you still cannot log in, reset your password or contact Customer Service for help.

If you need to update the email address connected to your account, please contact Customer Service. For security reasons, we may ask you to verify account or order information.

Log in to your account and visit your order history or account dashboard. You can also refer to your order confirmation emails for purchase details.