Return & Refund Policy

Hakka Brothers Corp®

Return & Refund Policy

We want every purchase from Hakka Brothers to be clear and worry-free. If your order needs attention, our Customer Service team will help review eligible returns, replacements, store credits, or refunds.

30-Day Return Window
Return Window

30-Day Return Support

Hakka Brothers offers a 30-day return policy for eligible orders. After review and approval, our team may assist with a refund, replacement, or store credit depending on the situation.

30
Days to Request
Please contact us within 30 days of receiving your order to begin a return or refund request.
Return Process

How to Request a Return or Refund

Please contact us before sending any item back. This helps our team confirm eligibility, provide the correct instructions, and avoid delays caused by unauthorized returns.

01

Contact Us First

Email order@hakkabros.com with your order number, product details, reason for return, and photos if applicable.

02

Review & Response

Our Customer Service team will review your request and respond with the next steps, typically within 1–2 business days.

03

Approval & Instructions

If your request is approved, we will provide return instructions and a return label when required.

04

Refund or Resolution

Once the returned item is received and inspected, approved refunds are issued to the original payment method within 2–10 business days.

Policy Details

What to Know Before Requesting a Return

Return eligibility may vary based on product condition, return reason, order status, shipping condition, and policy requirements.

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When Return Shipping May Apply

  • Personal preference: The item is no longer needed, the wrong item was ordered, or the customer changed their mind.
  • Shipping delays: Delays or delivery issues that are outside of Hakka Brothers’ direct control.
  • Improper use: Issues caused by incorrect setup, improper operation, or failure to follow provided instructions.
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Refund Timing

  • First, please check your bank statement and account balance.
  • Then contact your card provider or bank. Processing times may take up to 30 days depending on the provider.
  • If your bank confirms processing is complete and the refund is still missing, please contact our team.
Need Assistance?

Contact Our Support Team

For return, refund, or order-related questions, please reach out to Hakka Brothers Customer Service.

Email

Customer Service

Send your order number, contact information, product details, and reason for return.

order@hakkabros.com
Call

Phone Support

Contact us by phone for order, return, or refund-related questions.

800-960-7618
510-838-5973
Return Policy PDF

Official Document

View or download the detailed Hakka Brothers Return Policy document.

Download PDF

Important Notes

Please contact Hakka Brothers before returning any product. Returns sent without approval may not be accepted or may experience processing delays.

Refunds are issued to the original payment method after the return is received, inspected, and approved. Processing times may vary depending on your bank or card provider.

For full details, please download the official Hakka Brothers Return Policy PDF using the link provided on this page.